Support Request

Theme Support

Here you can send support requests to MH Themes support staff in case you need further assistance with your WordPress theme. Theme support is provided during our business hours from Mon-Fri, 8am – 8pm CET/CEST. Support requests usually are answered by our support staff within a few minutes, but please allow up to 24 hours to answer your request.

Theme support covers answering questions related to:

  • Theme installation
  • Theme configuration
  • Theme features
  • Theme related issues (e.g. bug reports)

Theme support doesn’t cover custom services like:

  • Support for 3rd party themes, scripts and plugins
  • Support in case of general issues with your WordPress installation
  • Theme customizations and custom development

Theme Installation Service

If you don’t want or can’t install and configure your theme by yourself, then we also offer a paid theme installation service where we can install and configure the theme for you to replicate the layout of the theme demo. For more information please visit this page: Installation service.

Send a new support request

When sending a new support request, please always try to explain your issue as detailed as possible and provide as much information as you can to avoid unnecessary back and forth. We can answer support requests in English or German language, any other languages are not supported.

Before sending new support requests to our support staff, please always check if your questions are not already answered in the theme documentation for your theme and check the tutorials in the support center for existing answers to your questions.

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Your Message - Please try to explain your issue as detailed as possible: